Solo Platform

Overview

Solo pages are built using a collection of foundational pages which you can customise within the CMS. You can update:

• Page names and labels
• Messaging and content
• Images and navigation text

Foundational Pages

• Dashboard
• Your Orders/ Manage Order
• Your Account
• Help

Customer Journey

Dashboard

Upon logging into Solo, customers are presented with the dashboard/homepage where they can navigate throughout the application.

Customer Experience

Customers can:

• View recent orders
• Update account details
• View and switch customer numbers
• Update addresses:
  • Manually
  • Using predictive address lookup

Publisher Configuration

Publishers can configure:

• Dashboard/Homepage messaging and content blocks
• Navigation labels such as:
  • Dashboard - Home
  • Your Orders/Manage Order - My Orders
  • Your Account - My Account
  • Help

All content is managed through the CMS.

Pages

Your Orders

The Your Orders page displays all purchases linked to the customer, including:

• Subscriptions
• Memberships
• Product items

Manage Order

The Manage Order page is accessed after selecting View Order from the Your Orders page.

Customers can:

• View order summaries
• Update delivery details
• Access additional functionality based on eligibility, including:
  • Renewals
  • Upgrades
  • Payment updates
  • Issue history

Your Account

The Your Account page allows customers to:

• Update billing addresses
• Update delivery addresses associated with ongoing subscriptions
• Change their password

Help

The Help page allows customers to:

• Browse FAQs
• Submit customer service queries

CMS Configuration

You can configure:

• FAQ section headers
• Questions and answers
• Contact Us form content

Contact Us Pop-Ups

When customers select an option from the secondary dropdown field within the Contact Us form:

• A modal window is triggered
• Messaging is displayed to guide customers toward self-service or issue resolution