Feature Engine

Overview

The Feature Engine is a core component of SOLO which enables functionality to be toggled on or off without deployments. Features can be managed independently per publisher.

Available Features

All features display within the Manage Order page subject to eligibility.

Feature	Description	When enabled	When disabled
Renewal	Allows customers to renew subscriptions within SOLO	Eligible customers are shown the Renew option	The option is suppressed
Issue Replacement	Allows customers to request replacement issues	Customers can request replacements subject to CMS-configured rules	Replacement requests are unavailable regardless of CMS configuration
Credit Card Updater	Customers can request replacements subject to CMS-configured rules	Customers can update credit card details	The section is suppressed
Upgrades	Allows customers to upgrade to higher-value items through upgrade deep links into checkout	Eligible customers are shown the upgrade panel	The panel is suppressed
Pay Off Invoice	Allows customers to pay outstanding invoices	Eligible customers are shown the Make a Payment option	The option is suppressed
Cross Sells	Allows you to present cross-sell offers to your customers	Cross-sells are configured in the CMS and follow hierarchical logic. For example, Customers with Item A may be shown Item B. If they already own Item B, they may instead be shown Item C	The option is suppressed
Additional Cross Sells	Allows you to present additional cross-sell offers to your customers	Displays an additional cross-sell panel on the Manage Order page for customers who are not eligible for renewal or upgrade offers. This feature enables you to direct customers to your store, encouraging them to browse and purchase the latest magazine subscriptions, thus helping to drive additional conversions and revenue opportunities.	The option is suppressed
Predictive Address Lookup	Allows customers to enter addresses using predictive lookup functionality	Address suggestions are dynamically displayed	Customers manually enter addresses
Contact Form Pop Ups	Enables you to configure pop-up messaging within the Contact Us form to proactively address customer queries by anticipating common questions and providing instant guidance, reducing the need for customers to contact the customer services team.	Selecting an option from the secondary dropdown displays pop-up content (if configured in the CMS)	Customers are directed straight to the free-text entry field
Subscription Type Upgrade	Allows customers with print subscriptions to receive a free digital upgrade	Eligible customers are redirected to the branded app or app store and are upgraded from PRT subscription type to BTF subscription type. This feature applies only to publishers using the subscription type model rather than the package model.	The option is suppressed
Suspensions	Allows customers to pause subscriptions for a specified number of issues.	Customers can select the issue or date their subscription should recommence	The option is suppressed
Opt Out of Recurring Billing	Allows customers with recurring subscriptions to prevent future payments	Eligible customers are shown a Cancel button on the Manage Order page	The button is suppressed