Technical Architecture

Retrieval of Advantage Data

SOLO retrieves customer and subscription data through the Proxy API layer.

Proxy API

Definition The Proxy API is a service layer positioned between SOLO and backend systems, primarily Advantage.

It:

• Exposes a consistent set of endpoints for SOLO
• Translates and secures reads and writes
• Prevents the UI from communicating directly with Advantage

Middleware Data Storage

Cloud-hosted middleware stores semi-static data elements.

This reduces the need to repeatedly retrieve unchanged data from Advantage.

Email Service

Emails are generated based on customer behaviour, including:

• Identity creation
• Customer service submissions

Email delivery is handled through SendGrid.

Reporting

User behaviours are captured within a cloud-hosted reporting database and surfaced through MicroStrategy.

Reporting supports visibility into:

• Registrations
• Logins
• Forgot password actions
• Feature usage and customer interactions

Integrations and Compatibility

Major Integrations

• Advantage (via Proxy API)
• Id.AM SSO
• Checkout
• CMS
• SendGrid
• Loqate
• MicroStrategy
• Azure Front Door
• Azure-hosted Middleware
• App stores and branded applications